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Product

Can I try Bübish before I buy?

Please contact hello@bubishluxe.com to find your nearest stockist.

If you're located in Adelaide, our Mile End Showroom is open by appointment only. Please email hello@bubishluxe.com to arrange a time.

How do I care for my product?

Please refer to our Care Information page, or contact hello@bubishluxe.com

Can I make a custom order?

For an additional $50 we can have a jacket custom made for you. This will take approx. 3-4 weeks. Please email us at hello@bubishluxe.com

Can I get a discount?

Subscribe to the Bubish newsletter and receive 10% off your first order.

Looking for jackets for you and your bridesmaids? Purchase one of our Bridal Packages. Purchase three jackets and receive one complementary for the bride.

I have emailed you, but haven't received a reply yet. How long until your customer service contacts me?

Our team is working hard from Monday to Friday, and they are kept very busy. We try our best to answer requests within 24-48 hours. If you emailed us outside our office hours or over the weekend, please allow us an extra day.

If I order an item on back order, when will I receive it?

Please allow 8-15 days.  In many cases, the item will be re- stocked sooner.

Do you have stockists in Australia?

We have a number of Australian stockists; please email us at hello@bubishluxe.comfor a list of stores close to you.

Do you wholesale your range?

Yes, for all enquiries – please direct to georgie@bubishluxe.com

Shipping

Do you ship to my country?

Yes we do! We ship worldwide.

How much will shipping cost?

Standard Shipping for orders under is $8. Express shipping is $12.00.

How much is shipping outside of Australia?

International shipping to all countries is $36.00.

How long does shipping take?

Our standard shipping on all domestic orders within Australia takes approx. 1-4 business days. Where possible, we will endeavour to process orders for shipment on the same day of purchase. In peak times, please allow at least 1 day handling time before your order is dispatched. You can select ‘express shipping’ for an additional $12.00 to ensure you receive your shipment between 1-2 business days. For this express service, please ensure orders are placed before 2pm on same day as ordering. Any orders placed after this time, will be processed the following business day unless agreed upon with Bubish.

Orders which are placed over the weekend or on a public holiday will not be dispatched until the next business day.

*Please note - Delivery times can vary depending on where you are located within Australia and/or the postal service.

Can I pay for faster shipping?

For all SA, VIC, NSW, QLD, TAS orders you can pay $22 for overnight express shipping with Australia Post.

If you're based in Adelaide, you can select same-day shipping at checkout for $22 - before 12pm. Please ensure you email hello@bubishluxe.com to ensure your order despatches the same day.

Am I responsible for possible customs fees?

 Yes, you will be responsible for all the possible taxes and / or customs fees your country may charge for importing goods. 

The recipient is the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; ‘Bubish Luxe’ has no control over these charges, nor can ‘Bubish Luxe’ predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Can I pick-up my order?

If you're based in Adelaide, you can pick-up their order from our Mile End Showroom. Select 'Local Pickup' at checkout.

You will receive an email once your order is ready for collection. 

My Order

How long do I have to return my order?

Items can be returned for an exchange or refund within 7 days of purchase. You will be responsible for all shipping costs. Shipping costs are non-refundable. Please request return / exchange via link below -

Return + Exchange Form

Beyond this 7 day period, unfortunately we cannot offer you a refund or exchange.

Are there refunds on sale items, including flash sales?

There are no refunds on sale items for change of mind. This includes flash sales eg. EOFY sale. Items can only be exchanged for items of equal or greater value.

Some sale items are final sale. This will be clearly marked on the product page. Final sale items are not eligible for a refund, credit note or exchange

During flash sales, stock levels may not update in real time which may delay delivery. Our team will communicate any delays within 1 - 2 business days after order is placed. 

When will my refund or exchange be processed?

Upon receiving and inspecting the item, we will forward you a notification email confirming that we have received the item and whether the refund/ exchange has been approved or rejected. 

If you are approved, your refund will be processed within 3-5 business days, and a credit will automatically be applied to your credit card or original method of payment excluding shipping costs.

Late or missing refunds:

A receipt of refund will be forwarded to you. Please be patient if funds do not clear immediately. If funds do not clear within 5-7 business days, we advise that you contact your bank or credit card company. 

If you have allowed for 7 days processing time as stipulated above and your bank cannot provide an update, please contact us at: hello@bubishluxe.com

Bride

My wedding dress is Ivory. What colour jacket should I go for?

We would recommend going for the Ivory or Oatmeal. Our most popular bridal styles in these colours are the Manhattan Jacket & Lola Jacket.

My wedding dress is White. What colour jacket should I go for?

Most brides who are wearing white will also go for a white jacket. Our most popular styles in the white are the Manhattan Jacket, Lola Jacket and Tammy Jacket.

I want something to throw over my dress if it does cool down in the evening, but I don’t want full sleeves. What style would you recommend?

Susie Bolero, Berlin Bolero, Rome Scarf, Tammy Jacket, Lottie Wrap

I have blonde hair and am unsure whether the Oatmeal or Stone would suit be best?

Customers who have lighter coloured hair tend to go for the Oatmeal colour.

I have brunette hair and am unsure whether the Oatmeal or Stone would suit be best?

Customers who have darker coloured hair tend to go for the Stone colour.

What are your most popular styles for the bride?

Our most popular styles for brides are the Lola Jacket and Manhattan Jacket. The cropped styles are best suited to dresses as they sit at the waistline so are super flattering.

Can I have a bridal jacket custom made to size? How long will this take?

Of course! For an additonal $50 we can have a jacket custom made for you. The lead time is approx. 3-4 weeks. Please email us at hello@bubishluxe.com

What is the difference between the colours Stone and Oatmeal?

The Oatmeal has a more creamy and warm undertone compared to the Stone which has a cooler, grey undertone.

How warm are the jackets?

They're super warm! You won't need to worry about being cold.

What are your warmest jackets?

All styles made from our rabbit fur will be the warmest.

Do you have outfits for hens parties?

Yes! We have a Party Capsule. Within this, we recommend the Giselle Dress or Iris Top and Harlow Skirt in White. We will also be launching a specific Hens Collection in March 2023.

How far in advance of my wedding should I purchase my jacket?

If we have the item in stock they are shipped straight away however, if they need to be made it may take up to 3-4 weeks. We recommend placing the order sooner rather than later.

What is the difference between the Valencia Bridal Jacket and Valencia Jacket?

They're the exact same jacket - just styled differently for the bridal collection.

What is the difference between the Tammy Jacket and Lola Jacket?

The Tammy Jacket has 3/4 sleeves and the Lola has full sleeves.

What is the difference between the Dahlia and Lara Jacket?

The Dahlia has 3/4 sleeves and the Lara has full sleeves.

Do you have colour swatches available to help with colour selection / match?

Unfortunately we do not have fabric swatches. However, we have a 7 day return policy if you decide to purchase via our online boutique.

What is the difference between the Manhattan Jacket and Lola Jacket?

They're made from different fabrications. The Manhattan style is very feminine and statement whereas, the Lola is more understated and something you will get a lot of wear out of post wedding.

I want a jacket with a little more coverage. What styles would you recommend?

We recommend the Valencia, Starlett Jacket or Franki Chevron Poncho.

What is the difference betweent the Manhattan and Scarlett Jacket?

The Scarlett Jacket is a longer version of the Manhattan.

I want a jacket that will make a statement, what would you recommend?

We recommend the Manhattan, Lara or Dahlia Jacket.

Bridesmaids

My bridesmaids are wearing blush coloured dresses, what colour would you recommend?

Blush in the Manhattan or Lola Jackets.

I have 5 bridesmaids but your bridal package only incldues 4 jackets. Can you include an additional jacket?

Of course. For any additional bridal party jacket - we can offer you a 15% discount.

Do most brides and bridal parties opt for the real or faux fur?

We find that most bridal parties tend to go for the real fur as its more durable, flattering on the body and lastly the overall look of the real furs in real life is gorgeous. That being said, it is a personal preference and we do have customers that absolutely love their faux fur jackets.

My bridal party's dresses are a golden champagne colour. What colour jackets would you recommend?

This season, we have introduced 'Champagne' in our best selling bridal styles - the Manhattan Jacket & Lola Jacket. You could also go for the Oatmeal which is slightly softer than the Champagne.

Will the fur stick to my bridesmaid dresses?

The fur won't stick to the following fabrics (silks, satin polyester, acetate, viscose, rayon, linen, denim, acrylic knits). We wouldn’t recommend pairing our furs with velvet, wool, knitted cotton as the fur will stick to these fabrications.

My bridesmaids are wearing copper coloured dresses, what would you recommend?

We recommend Lola Jacket in Biege or Manhattan Jacket in Toffee and Copper.

My bridesmaids are wearing nude/tan accessories. What colour jackets would you recommend?

We recommend the Manhattan Jacket in Blush, Sage or Toffee. If you like the style of the Valencia or Lola Jacket we recommend the Oatmeal or Beige.

My bridesmaids are wearing sage dresses, what colour jackets would you recommend?

We recommend the Valencia and Lola Jacket in Sage, Stone or Oatmeal. Otherwise, if you prefer the Manhattan style we recommend Sage.

What is the difference between the Faux Fur Lola Jacket and rabbit fur Lola Jacket?

They are made the exact same way however, the difference is the fabrication. The faux fur is slightly thicker whereas, the rabbit fur sits flatter against the body. Due to the different fabrication the colour is not excatly the same.

Where can my bridal party try on your jackets?

Our Adelaide showroom is available for bridal parties to try on a selection of in-stock styles from our collection. Please note that there may be some styles that are out of stock and therefore unavailable to be tried on during the appointment. Unforunately, we cannot hold items for appointments so we recommend that you email us ahead of time with your preferred styles and we can confirm current stock availability to avoid dissapointment on the day. Please follow the link to book an appointment - https://www.bubishluxe.com/pages/book-an-appointment

My bridesmaids are wearing silver accessories, what colour jacket would you recommend?

We recommend the Valencia and Lola Jacket in Stone and Blush. Otherwise, the Manhattan Jacket in Powder Blue, Blush, Light Grey and Navy.

My bridesmaids are wearing gold accessories, what colour jacket would you recommend?

We recommend the Valencia and Lola Jacket in Beige and Oatmeal. If you like the Manhattan Jacket style we would recommend in Toffee, Champagne or Mauve.

Can I select different colour jackets within the bridal packages?

Of course! We offer varied colours within the packages. Please select "Assorted colours" and email us your size and colour selections to hello@bubishluxe.com

Can I purchase items during my appointment?

Yes, you can purchase items during your appointment.

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