Can I make a custom order?
For an additional $50 we can have a jacket custom made for you. This will take approx. 3-4 weeks. Please email us at firstname.lastname@example.org
Can I get a discount?
Subscribe to the Bubish newsletter and receive 10% off your first order.
Looking for jackets for you and your bridesmaids? Purchase one of our Bridal Packages. Purchase three jackets and receive one complementary for the bride.
I have emailed you, but haven't received a reply yet. How long until your customer service contacts me?
Our team is working hard from Monday to Friday, and they are kept very busy. We try our best to answer requests within 24-48 hours. If you emailed us outside our office hours or over the weekend, please allow us an extra day.
If I order an item on back order, when will I receive it?
Please allow 8-15 days. In many cases, the item will be re- stocked sooner.
Do you have stockists in Australia?
We have a number of Australian stockists; please email us at email@example.com a list of stores close to you.
Do you ship to my country?
Yes we do! We ship worldwide.
How much will shipping cost?
Standard Shipping for orders under is $8. Express shipping is $12.00.
How much is shipping outside of Australia?
International shipping to all countries is $36.00.
How long does shipping take?
Our standard shipping on all domestic orders within Australia takes approx. 1-4 business days. Where possible, we will endeavour to process orders for shipment on the same day of purchase. In peak times, please allow at least 1 day handling time before your order is dispatched. You can select ‘express shipping’ for an additional $12.00 to ensure you receive your shipment between 1-2 business days. For this express service, please ensure orders are placed before 2pm on same day as ordering. Any orders placed after this time, will be processed the following business day unless agreed upon with Bubish.
Orders which are placed over the weekend or on a public holiday will not be dispatched until the next business day.
*Please note - Delivery times can vary depending on where you are located within Australia and/or the postal service.
Can I pay for faster shipping?
For all SA, VIC, NSW, QLD, TAS orders you can pay $22 for overnight express shipping with Australia Post.
If you're based in Adelaide, you can select same-day shipping at checkout for $22 - before 12pm. Please ensure you email firstname.lastname@example.org to ensure your order despatches the same day.
Am I responsible for possible customs fees?
Yes, you will be responsible for all the possible taxes and / or customs fees your country may charge for importing goods.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; ‘Bubish Luxe’ has no control over these charges, nor can ‘Bubish Luxe’ predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Can I pick-up my order?
If you're based in Adelaide, you can pick-up their order from our Mile End Showroom. Select 'Local Pickup' at checkout.
You will receive an email once your order is ready for collection.
How long do I have to return my order?
Items can be returned for an exchange or refund within 7 days of purchase. You will be responsible for all shipping costs. Shipping costs are non-refundable. Please request return / exchange via link below -
Beyond this 7 day period, unfortunately we cannot offer you a refund or exchange.
Are there refunds on sale items, including flash sales?
There are no refunds on sale items for change of mind. This includes flash sales eg. EOFY sale. Items can only be exchanged for items of equal or greater value.
Some sale items are final sale. This will be clearly marked on the product page. Final sale items are not eligible for a refund, credit note or exchange
During flash sales, stock levels may not update in real time which may delay delivery. Our team will communicate any delays within 1 - 2 business days after order is placed.
When will my refund or exchange be processed?
Upon receiving and inspecting the item, we will forward you a notification email confirming that we have received the item and whether the refund/ exchange has been approved or rejected.
If you are approved, your refund will be processed within 3-5 business days, and a credit will automatically be applied to your credit card or original method of payment excluding shipping costs.
Late or missing refunds:
A receipt of refund will be forwarded to you. Please be patient if funds do not clear immediately. If funds do not clear within 5-7 business days, we advise that you contact your bank or credit card company.
If you have allowed for 7 days processing time as stipulated above and your bank cannot provide an update, please contact us at: email@example.com