Terms & Conditions

Please note: during our peak periods it may take an additional 1-2 business days for our team to pack your order. Please allow up to 7 days for your item(s) to ship.

These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction. 

-We reserve the right to cancel orders at any time.

-Prices and products are subject to change at any time without notice.

- Please note discount codes & special promotions are not applicable to bridal packages

-Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

-Colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations shown on the website.

-Customers are responsible for the importation of products into their country, and must obey regulations concerning the customer requirements.

-Amendments to orders should be made by contacting bübish via email. Permission to amend an order will then be granted or refused. If an order has already been dispatched, we will not be able to exchange the product without approval.

-All prices in bubishluxe.com are in Australian Dollars and Include GST (Goods & Services Tax)

-You have read and understood our Terms & Conditions.

7-Day Return Policy

You are welcome to lodge a return request within 7 days of your parcel being delivered via our returns portal. Items must be returned in original condition, unworn, not sprayed with perfume, unaltered, unwashed, unmarked with original packaging and with all tags attached. Bübish Luxe does not cover the return shipping cost. We strongly recommend using a trackable service. Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 7 days of approval.

Beyond our 7-day return period, unfortunately we cannot offer a return for exchange, refund or credit note.
Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

AFTERPAY SALE RETURNS POLICY

Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be exchanged for store credit (valid for 3 years). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.


Discount codes cannot be applied to previous orders. A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts or offers. 

RETURN POLICY

You can lodge your return request via our returns portal here: https://bubishluxe.returnscenter.com/

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

Returns Policy

Full Priced Items

All full priced items can be returned for an exchange or refund within 7 days of receiving your order. Refunds are issued to the original payment method ie. credit card, Afterpay account, etc. 

You will be responsible for all shipping costs. Shipping costs are non-refundable. 

Once your refund/exchange request has been approved, please ensure you post your item(s) back to us within 7 days. If items are not posted within this timeframe, returns will not be accepted and consequently, cannot be refunded/exchanged.

After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

*Please note: we do not accept refunds for gift vouchers. 

Please note: Full-priced items purchased with a welcome code (ie. 'bubishlove') are eligible for the same returns procedure as full-priced orders. Our welcome code is only eligible on full priced items.

Welcome Code

Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced orders. Our welcome code is only eligible on full priced items.

Promotional Codes & Sales

Items purchased during a promotional sale where a discount has been applied at checkout manually or automatically, can only be exchanged for store credit (valid for 3 years). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.


Discount codes cannot be applied to previous orders. A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts or offers. 

Please note: Full-priced items purchased with a welcome code (ie. 'bubishlove') are eligible for the same returns procedure as full-priced orders. Our welcome code is only eligible on full priced items.

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Gift Vouchers

Gift vouchers are valid for 3 years from date of purchase. Unfortunately gift vouchers are non-refundable. They can only be redeemed on our e-boutique. 

Sale Items

All sale items are non-refundable, these can only be exchanged for store credit. 

Final Sale Items

Final sale applies to items that have been marked down to clear. Items that are marked sale and have been further reduced with a discount code are considered final sale items. 

Items that are marked with final sale are not eligible for return, unless in the event of them being faulty. We recommend choosing carefully to avoid disappointment and suggest contacting hello@bubishluxe.com for assistance, prior to purchasing.

The product description will be marked with 'final sale'. By purchasing a final sale item you agree that the item cannot be returned.

Bridal Packages

Bridal Packages are eligible for the same returns procedure as full-priced orders. Please note no discounts can be applied to bridal packages as we gift a complimentary jacket within each package.

Faulty Items

We make every effort to ensure our product is of highest quality. In the rare event that you find a fault in an item you have ordered, please contact our Customer Care Team at hello@bubishluxe.com and ensure you include your order number and a photo of the fault in the email. Our Customer Care Team will respond with a solution. 

International Returns

For all international orders (outside of Australia), please note all return or exchange shipping costs (both ways) are the responsibility of the customer. 

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Out of Stock Items

If the items you have ordered are out of stock, you will be notified within three business days. If we cannot fulfil your order, we will provide alternate style or size options, otherwise we will issue a refund. If you agree to the alternate option - please note the same terms and conditions apply, whereby if they are considered a sale item or final sale item our terms and conditions apply. For example, sale items can only be exchanged. Final sale items cannot be returned as they have been reduced to clear.

Review Discounts

Review discounts can only be utilised on full priced items and not in conjunction with any other offer.

Returns Portal

How can I lodge a return?

Return request can be made via our online return portal here: https://bubishluxe.returnscenter.com/

Your return request must meet the guidelines outlined above. Bübish Luxe reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.

Please allow 1-2 business days for our team to respond to your return request. Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 7 days of approval. Bübish Luxe does not cover the return shipping cost. We strongly recommend using a trackable service. 

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sparkhya@gmail.com or mailing us at:
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SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.



SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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