Return & Refund Policy

10-Day Return Policy

You are welcome to lodge a return request within 10 days of your parcel being delivered via our returns portal. Items must be returned in original condition, unworn, not sprayed with perfume, unaltered, unwashed, unmarked with original packaging and with all tags attached. Bübish Luxe does not cover the return shipping cost. We strongly recommend using a trackable service to reduce the risk of lost parcels.

Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 7 days of approval. Beyond our 10-day return period, unfortunately we cannot offer a return for refund, exchange or credit note.

Return / Exchange Your Order

Return request can be made via our online return portal HERE

Your return request must meet the guidelines outlined above. Bübish Luxe reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.

Please allow 1-2 business days for our team to respond to your return request. Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 7 days of approval.

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

Returns Policy

Free Shipping Offer
  • Ends 11:59PM Friday 24th May 2024
  • Offer can not be applied to previous orders.
  • Standard return policy applies
ONLINE SHOPPING NIGHT SALE
  • Sale starts Wednesday 8th May until 11:59PM AEST Sunday 12th May 2024.
  • No discount code needed. Prices are as marked and will revert back to original price once the sale ends.
  • Items purchased during the Online Shopping Night can be returned for store credit or an exchange of equal or lesser value only.
  • Offer cannot be applied to previous orders.
  • Offer does not include gift vouchers, custom orders, bridal packages & the JD x TOAST Collection.
Full Priced Items

Full priced items (excluding earrings and gift vouchers) can be returned for an exchange, credit or refund within 10 days of receiving your order. The total amount refunded or credited will be minus original shipping charges.

Refunds are issued to the original payment method ie. credit card, gift card, Afterpay account, etc. 

Due to sanitary and hygiene practices, we are unable to offer returns for earrings.

Bübish Luxe does not cover the return shipping cost. We strongly recommend using a trackable service to reduce the risk of lost parcels.

Once your refund/exchange request has been approved, please ensure you post your item(s) back to us within 7 days. If items are not posted within this timeframe, returns will not be accepted and consequently, cannot be refunded/exchanged.

After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Full Priced Items With A Discount Code

Full priced items purchased with a discount code outside of promotional sale periods

Full priced items purchased with a discount code, such as the welcome offer, can be returned for an exchange, credit or refund within 10 days of receiving your order. This does not include discount codes that are part of a promotional period such as the exclusions listed below:

  • Online Shopping Night Sale
  • End of Season Sale
  • Black Friday
  • Boxing Day

Full priced items purchased with a discount code during promotional sale periods

Full priced items (excluding earrings and gift vouchers) purchased during a promotional sale period (such as Online Shopping Night Sales, End of Season Sales and Black Friday) where a discount has been applied at checkout manually or automatically, can only be exchanged for product(s) of equal or greater value or a store credit (valid for 3 years).

In all cases, the total amount refunded/credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer. Discount codes cannot be applied to previous orders. A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts or offers unless stated otherwise.

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Sale Items

Items purchased on sale where a strikethrough price is displayed can only be exchanged for product(s) of equal or greater value or store credit (valid for 3 years). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer. 

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Sales Items With a Discount Code

Items that are marked sale and have been further reduced with a discount code are considered final sale items. 

Items that are marked with final sale are not eligible for return, unless in the event of them being faulty. We recommend choosing carefully to avoid disappointment and suggest contacting hello@bubishluxe.com for assistance, prior to purchasing.

Final Sale Items

Final sale applies to items that have been marked down to clear. Items that are marked sale and have been further reduced with a discount code are considered final sale items. 

Items that are marked with final sale are not eligible for return, unless in the event of them being faulty. We recommend choosing carefully to avoid disappointment and suggest contacting hello@bubishluxe.com for assistance, prior to purchasing.

The product description will be marked with 'final sale'. By purchasing a final sale item you agree that the item cannot be returned.

Gift Vouchers

Gift vouchers are valid for 3 years from date of purchase. Unfortunately gift vouchers are non-refundable. They can only be redeemed on our e-boutique and Adelaide Showroom. 

Please note discount codes & special promotions including discounted vouchers or gift cards are not applicable to bridal packages (this also includes the welcome code)

Bridal Packages

Bridal Packages are eligible for the same returns procedure as full-priced orders. Please note no discounts can be applied to bridal packages as we gift a complimentary jacket within each package.

Earring Returns

Due to sanitary and hygiene practices, we are unable to offer returns for earrings.

Faulty Items

We make every effort to ensure our product is of highest quality. In the rare event that you find a fault in an item you have ordered, please contact our Customer Care Team at hello@bubishluxe.com and ensure you include your order number and a photo of the fault in the email. Our Customer Care Team will respond with a solution. 

International Returns

For all international orders (outside of Australia), please note all return or exchange shipping costs (both ways) are the responsibility of the customer. 

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Out of Stock Items

If the items you have ordered are out of stock, you will be notified within three business days. If we cannot fulfil your order, we will provide alternate style or size options, otherwise we will issue a refund. If you agree to the alternate option - please note the same terms and conditions apply, whereby if they are considered a sale item or final sale item our terms and conditions apply. For example, sale items can only be exchanged. Final sale items cannot be returned as they have been reduced to clear.

Review Discounts

Review discounts can only be utilised on full priced items and not in conjunction with any other offer. Please note there is a a minimum spend: $250. Review Codes are valid for 3 months. Full-priced items purchased with a review code are eligible for the same returns procedure as full-priced goods.

Custom Orders

All custom orders will incur a $50 fee.

As this is being made especially for you, please note that there are no returns on custom pieces. 

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