Help Me

Yes we do!* We ship worldwide.    *We are currently unable to ship to P.O. Boxes.

We offer complementary, standard shipping on all Australian domestic orders. Express shipping is $12.00.

International shipping to all countries is $36.00.

Yes! We offer free standard shipping within Australia.

Our complementary standard shipping on all domestic orders within Australia takes 1-4 business days. Where possible, we will endeavour to process orders for shipment on the same day of purchase. In peak times, please allow at least 1 day handling time before your order is dispatched. You can select ‘express shipping’ for an additional $12.00 to ensure you receive your shipment between 1-2 business days. For this express service, please ensure orders are placed before 2pm. Any orders placed after this time will be processed the following day unless agreed upon with Bubish.

Orders which are placed over the weekend or on a public holiday will not be dispatched until the next business day.

*Please note - Delivery times can vary depending on where you live in Australia.

 We use either ‘Couriers’ Please’ or ‘Australia Post’ for all Australian domestic orders.  For all International orders, we use either ‘DHL’ ‘TNT’ or ‘Australia Post’.

 Yes, you will be responsible for all the possible taxes and / or customs fees your country may charge for importing goods. 

The recipient is the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; ‘Bubish Luxe’ has no control over these charges, nor can ‘Bubish Luxe’ predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 For all orders within Australia, you can pay $12.00 for express shipping with Australia Post.

 We accept Visa & Mastercard,  Paypal and Afterpay.

 The items on our web shop are priced in Australian Dollars (AUD). You can use the currency converter on top right of the page to change the listed prices to USD, EUR, GBP, CAD, or JPY.

Items can be returned for an exchange or refund within 10 days of purchase. You will be responsible for all shipping costs. Shipping costs are non-refundable. Please email support@bubishluxe.com

Beyond this 10 day period, unfortunately we cannot offer you a refund or exchange.

There are no refunds on sale items. This includes flash sales. Items can only be exchanged for items of equal or greater value.

If you are purchasing with Afterpay, you will not be eligible for a refund. A credit note or exchange will be accepted. 

·       Your item must be returned unused/unworn and in the same condition that you received it.

·       Items are in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted

·       All Bubish earrings are exempt from being returned unless damaged upon arrival

·       To complete your return, we require a receipt or proof of purchase.

Upon receiving and inspecting the item, we will forward you a notification email confirming that we have received the item and whether the refund/ exchange has been approved or rejected. 

If you are approved, your refund will be processed within 3-7 business days, and a credit will automatically be applied to your credit card or original method of payment excluding shipping costs.

A receipt of refund will be forwarded to you. Please be patient if funds do not clear immediately. If funds do not clear within 5-7 business days, we advise that you contact your bank or credit card company. 

If you have allowed for 7 days processing time as stipulated above and your bank cannot provide an update, please contact us at: support@bubishluxe.com

We are an online store so do not offer this service. We happily offer exchanges and full refunds if it isn’t right for you.

As each garment is hand knit, the size of each garment will slightly vary in size.

For an additional $50 we can have a jacket custom made for you. This will take approx. 3-4 weeks. Please email us at hello@bubishluxe.com

Subscribe to the Bubish newsletter and receive 10% off your first order. We also offer complementary, standard shipping on all orders within Australia.

Please email us at support@bubishluxe.com

Our small team is working hard from Monday to Friday,  and they are kept very busy. We try our best to answer requests within 24-48 hours. If you emailed us outside our office hours or over the weekend, please allow us an extra day.

Please allow 8-15 days.  In many cases, the item will be re- stocked sooner.

We have a number of Australian stockists; please email us at support@bubishluxe for a list of stores close to you.

We receive a high number of collaboration requests from bloggers, models, influencers, and photographers. For all collaboration enquires email us at hello@bubishluxe.com with details of who you are on social media, and how you would like to collaborate.

Models and influencers are chosen on an individual basis. We like models of all ethnicities, sizes and ages. Please understand we receive a high volume of requests so please be patient as our customer e-mails and queries are our priority.

 Yes, for all enquiries – please direct to georgie@bubishluxe.com

Yes of course. Please email us at support@bubishluxe.com. We have a number of stockists in Australia and United States.